Shipping

Free shipping on orders $75 or more

 1-2 day processing 

3-7 days shipping 

 

We require that the shipping & billing address match. In the event that you’ve moved & haven’t changed your billing address (etc.), we require identity confirmation (via email). This policy is in place to protect ourselves & cards users from fraud charges. If identify isn’t confirmed within 48 hours, the funds will be returned to the card used at the time of purchase. Thank you. 

 

Customers will be contacted VIA email with tracking information. If you input are incorrect address, we are not responsible after your order has already been shipped.

 

SevynHeavenCulture isn’t responsible for any lost items. If your tracking information states that your packages was delivered and you have not received it, you must take this up with the United States Postal Service. SevynHeavenCulture does not hold responsibility for packages that state have been delivered or listed as untraceable. If items have not been received, they can be located by using the tracking number or contacting your local post office. 

 

Once your order is dropped off to USPS it is no longer our responsibility to track or locate your package.